FAQs
1. What products does Petzzy sell?
We specialise in high-quality pet products, including dog toys, grooming kits, collars, harnesses, vests, shoes, and pet beds. We’re constantly expanding our collection to bring you the best for your furry friends.
2. Do you ship worldwide?
We ship to both local and international destinations. Whether you're in the US, Europe, or beyond, we’ve got you covered!
3. How long does shipping take?
- US Shipping: 4–8 Business Days
- International Shipping: 5–8 Business Days
4. Can I track my order?
Yes! You can track your package using our order tracking tool. We’ll send you a tracking number once your order is dispatched.
5. Are there any shipping delays?
Due to a current management shift, shipping times may be delayed by 1-4 business days. We appreciate your patience during this time.
6. Do you offer discounts or promotions?
Yes! We frequently run special offers, bundles, and discount codes.
7. What is your return policy?
We want you to be completely happy with your purchase. If you have any issues with your order, please contact us at hello@petzzy.it.com and we will assist you with returns or exchanges.
8. Do you offer refunds?
Refunds are available if your product arrives damaged or defective. Please contact us within 14 days of receiving your order to initiate the return process.
9. Is my payment secure?
Absolutely! We use the latest encryption technology to ensure that your payment information is secure during the checkout process.
10. What payment methods do you accept?
Petzzy accepts several secure payment methods to ensure a smooth and convenient shopping experience.
You can complete your purchase using any of the following options:
Visa, MasterCard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay, and Google Pay.
All transactions are processed safely through trusted and PCI-compliant payment gateways to ensure your information is protected.
Contact Us
Seller/Legal Owner Name: Nguyen Thuy Duong (Trading as Petzzy)
Email: hello@petzzy.it.com
Registered in: Hai Phong, Vietnam
Operating markets: USA, UK, Ireland, Vietnam
Address: 41 Cau Dat Street, Ngo Quyen District, Hai Phong City, 18000, Vietnam
Phone: 0838240102